Conditions of business
All fees (including drugs, materials, consumables and diets) are subject to VAT at the current rate. Fee levels are determined by the time spent on a case, a visit charge (determined by the distance travelled from the practice) and according to the drugs, materials, consumables and diets used. Our written fee list is available upon request.
Out of hours and emergency calls and consultations
The Practice provides its own emergency service for our clients 24hrs,365 days a year. These services attract an additional charge depending upon the time of day/night and individual circumstances.
Estimates of treatment costs
The Practice will happily provide a written estimate as to the probable costs of a course of treatment. Please bear in mind that an estimate given can only be approximate as an animal’s illness may not follow a conventional course.
Accounts will only be rendered with the express agreement of the Directors.
Payment is due at the end of the consultation, the discharge of your pet or upon collection of drugs/diets.
Settlement terms for accounts
Payment within 28 days of invoice date. Any invoice queries must be raised within 30 days of the invoice date or they cannot be considered. Should it be necessary for a reminder to be sent, further charges will be incurred. After due notice to you the overdue accounts will be referred to The County Court and further charges will be levied in respect of costs incurred in collecting the debt. Any cheque returned by our Bank as unpaid, any Credit Card payment not honoured and any cash tendered that is found to be counterfeit will result in the original account being restored to the original sum with further charges added in respect of bank charges and administrative costs together with interest on the principal sum.
Inability to pay
If, for any reason, you are unable to settle your account as specified, please discuss the matter as soon as possible with a P B Marshall MRCVS.
Animal health insurance
The Practice strongly supports the principle of insuring your animals against unexpected illness or accidents. Please ask for details about insurance from any member of staff. A charge is made for the completion of insurance claim forms. Please note that it is your responsibility to settle your account and then reclaim the fees from your insurance company.
Complaints and standards
We hope that you never have recourse to complain about the standards of service received from The Practice. However, if you feel there is something you wish to complain about, please direct your comments in the first instance to P B Marshall MRCVS. The Practice has been inspected by the Royal College of Veterinary Surgeons under the Practice Standards Scheme.
Case histories, radiographs and similar records
The care given to your animal may involve making some specific investigations, for example taking radiographs or performing ultra-sound scans. Even though we make a charge for carrying out these investigations and interpreting their results, ownership of the resulting record, for example a radiograph, remains with The Practice.
Case records including radiographs and similar documents are the property of and will be retained by The Practice. Copies, along with a summary of the history, will be passed on request to another veterinary surgeon taking over the case.
Dispensing of medicines
A written prescription for the dispensing of medicines elsewhere will be provided on request. In other circumstances prescribed medicines will be dispensed by The Practice.
Animals with on-going conditions will require to be checked periodically as determined by the Veterinary Surgeon in charge of the case. This also applies to repeat prescriptions for medicines to be dispensed elsewhere. There is a charge for the re-examination and re-assessment of the case.
In certain cases, we may decide that the best treatment for your animal involves prescribing medication outside the data sheet recommendations (i.e. ‘off label’) or a specially prepared unauthorised medicine, or a medicine imported from another country under a Special Import Certificate. In accepting the treatment of your animal at The Vet Centre Ltd, you accept that there may be risks and side effects associated with treatment.
We do not give credit for return of medication even if unopened and unused as we are unable to monitor the storage and security of items once they have been dispensed.